Refund and Cancellation Policy
Last updated: 27 February 2026
1. Overview
This Refund and Cancellation Policy ("Policy") governs the refund and cancellation procedures for payments made through BlockBalance ("the Service") at https://blockbalance.in/. By using our Service, you agree to this Policy.
2. Payment Processing
Payments on BlockBalance are processed through secure third-party payment gateways. All transactions are subject to the terms and conditions of the respective payment processor.
3. Refund Eligibility
3.1 Eligible Refunds
Refunds may be processed in the following circumstances:
- Duplicate Payments: If you have accidentally made a duplicate payment for the same transaction
- Failed Services: If the service you paid for was not delivered due to technical issues on our end
- Unauthorized Transactions: If a payment was made without your authorization
- Overpayment: If you have paid more than the required amount
- Service Cancellation: If a service is cancelled by BlockBalance before delivery
3.2 Non-Refundable Items
The following are generally non-refundable:
- Payments for services that have been successfully delivered and utilized
- Processing fees charged by payment gateways
- Payments made more than 30 days ago (unless required by law)
- Payments for services cancelled by the user after delivery has commenced
4. Refund Process
4.1 Requesting a Refund
To request a refund, please contact us at info@blockbalance.in with the following information:
- Transaction ID or payment reference number
- Date and amount of the transaction
- Reason for refund request
- Supporting documents (if applicable)
4.2 Refund Review
All refund requests will be reviewed within 5-7 business days. We may contact you for additional information if needed.
4.3 Refund Processing Time
Once approved, refunds will be processed within 7-14 business days. The refund will be credited to the original payment method used for the transaction.
5. Cancellation Policy
You may cancel a service or subscription through your account dashboard. We reserve the right to cancel services in cases of violation of Terms of Service, fraudulent activity, non-payment of fees, or technical issues. In such cases, refunds will be processed as per this Policy.
6. Credit Balance Refunds
For credit balances in member accounts, refunds may be processed upon request by the society administrator or member, subject to verification and approval.
7. Dispute Resolution
If you are not satisfied with a refund decision, you may contact us to discuss your concerns. We are committed to resolving disputes fairly and promptly.
8. Changes to This Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on this page.
9. Contact Us
For refund requests, questions, or concerns regarding this Policy, please contact us at:
Email: info@blockbalance.in
Address: 701, Capstone, Kalgi Cross Road, Opp. SOPHOS, Nr. Ellisbridge, Ahmedabad, Gujarat - 380006
Response Time: We aim to respond to all refund requests within 5-7 business days.